A few years ago, I had the privilege of reading a little book that really changed my outlook on my position and how I come to work every day. It took me less than 20 minutes to read it from cover to cover (like I said, it’s little), but it has stuck with me for the last 3 years. The book is Smile & Move (a reminder to happily serve) by Sam Parker.
As so many of us go through the motions each day, just working for the weekend, this is a great reminder for the need for positivity and action at work. It’s based on the fact that every business, and every function within that business, is built on customer service. We all have some level of customer service in our jobs and how we interact and approach our work has an impact on all parts of business. To truly be successful, Parker says we all have to “smile and move.” This is even truer for the small business.
“Smiling” is more than just the curve of your mouth. It’s being engaged with others and being thankful for the opportunities you have and for your people. It’s being approachable to your customers and your coworkers. It’s complaining less – because after all we all have something to complain about, but no one really wants to hear it.
To “move” means not just showing up for work, but actually showing up for work and staying long more than once in a while. It’s not settling for mediocrity and having a sense of urgency. It’s demanding exceptional results from yourself (and your team) each and every day.
Sure, smiling and moving may seem obvious, but they are the little things that we sometimes forget about that will make a noticeable difference in the work you do and to your customers. How do you “Smove?” How do you instill these values in your employees?
Click here for more information or to order the book for your team.